Feb 2013
Electricity Distribution
Customer Research
Feb 2013
Electricity North West Limited
Electricity North West Innovation Team
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Innovation Funding Incentive
Carbon Emission Reduction Technologies
Electricity North West Limited aims to conduct research into customer service and satisfaction.
In line with Ofgem’s new broad measures of customer satisfaction introduced as part of DPCR5 (customer satisfaction is also one of the key output categories for RIIO), Electricity North West Limited intends to carry out research into innovative techniques to improve the satisfaction levels of customers affected by our activities (either loss of supply or more general enquiries).