Mar 2020
Gas Distribution
Street Score – Customer Navigational Experience
NIA_NGN_254
Live
Mar 2020
Mar 2021
Northern Gas Networks, Scotland Gas Networks and Wales and West Utilities
Steve Dacre
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Network Innovation Allowance
GD - Safety and emergency
Health and Safety
£105,000.00
The problem to be addressed is that vulnerable customers and wider public at best are inconvenienced by street works and at worst are prevented from going about their normal daily routines. More specifically, access can be denied, stress levels increased and as such the relationship between public and utility companies eroded.
Objectives – Problem Definition and Concept
  1. To define the current challenge with the User group
  2. Quantify the observed challenges
  3. Develop a scoring matrix
  4. Explore concept avenues