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Gas Distribution
Project Details
Documents
Ideas for future projects?
Mar 2020
Gas Distribution
Street Score – Customer Navigational Experience
Reference:
NIA_NGN_254
Status:
Live
Start Date:
Mar 2020
End Date:
Mar 2021
Funding Licencee(s):
Northern Gas Networks, Scotland Gas Networks and Wales and West Utilities
Contact:
Steve Dacre
Click here to send a question to the contact.
Funding Mechanism
Network Innovation Allowance
Research Area:
GD - Safety and emergency
Core Technology(ies):
Health and Safety
Estimated Expenditure:
£105,000.00
Introduction:
The problem to be addressed is that vulnerable customers and wider public at best are inconvenienced by street works and at worst are prevented from going about their normal daily routines. More specifically, access can be denied, stress levels increased and as such the relationship between public and utility companies eroded.
Objectives:
Objectives – Problem Definition and Concept
To define the current challenge with the User group
Quantify the observed challenges
Develop a scoring matrix
Explore concept avenues