Jul 2014
Gas Distribution
Intelligent CO Monitors
Jul 2014
Jun 2017
National Grid Gas Distribution, Northern Gas Networks and Wales and West Utilities
National Grid Gas Distribution (NGG) – Lead GDN - Project Manager Sharon Harrison Northern Gas Networks (NGN) NGN – Tom Bell Wales and West Utilities (WWU) WWU – Lucy Mason
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Network Innovation Allowance
Gas Transmission Networks
The scope of this Project is a trial deployment of the Smart Compliance Ltd sensors in up to 600 social housing properties in a range of social housing environments and in other appropriate accommodation providers such as student accommodation where there are CO risks. It will monitor their use and report CO alerts and, failures, potential battery faults, objectively assess sensor health, user behaviour and acceptance, and benefits to Network Licensees in terms of reduced unnecessary FCO callouts.

The first stage is to identify and install the monitors and as such stakeholder engagement will be the first activity undertaken with a view to engaging with different partners to ensure a wide ranging demographic of properties in a varied geographical area. The trial will take place in three Network Licensee zones, with a different property demographics and householder types (i.e. Social Housing, Student Accommodation and the Vulnerable) and one zone that could trial a direct link between the detectors and the 0800 111 999 call centre.

Having three zones with three different themes is intended to maximise learning across different scenarios. The timing of the trials in each zone will be staggered to enable learning from project implementation in one zone to be applied in the project implementation of subsequent zones. The monitoring period for the detectors in each zone will be approximately 6 months. Information from all detectors is logged on a secure cloud based server to enable the performance of the system to be recorded and analysed. The project is then concluded with a 360 degree feedback report outlining all of the findings & lessons learned.

The GDNs will be funding the purchase of the monitors, Smart Compliance Ltd will be manufacturing, installing and monitoring the systems. The GDN will play a role in the identification of suitable social housing providers and in the collection of data from the systems. Smart Compliance will be drafting the final report which will require input from both the GDNs and the landlords/housing stock owners. Landlords and housing stock owners are keen to be part of the project from a duty of care point of view, as it allows them to intelligently monitor co levels in their housing stock thus ensuring that their tenants are not being affected by CO.

The objectives of the trial will be to:

  • Give the Network Licensees confidence that the concept will deliver benefits in terms of reduced FCO callouts (elimination of unnecessary, i.e. false alarm, callouts due to non CO related issues with CO detectors, typically caused by low battery condition or sensor faults)
  • Demonstrate to social housing providers that the concept is reliable, operationally efficient, economically viable and an assured way of them ensuring tenants are protected from the risks of CO (particularly the vulnerable)
  • Understand behavioural or acceptance issues of the use of the technology
  • Demonstrate rapid incident notifications to Network Licensee First Call Operatives (FCOs)
The success criteria of the project is to identify:

  • Social housing providers and trial target homes followed by the successful installation of the monitoring system in 600 properties

  • The data collected from the 600 systems and analyse to establish a significant reduction in the number of false callouts for CO related issues

  • The number and nature of behavioural and acceptance issues experienced with householders involved in the project

  • The operational reliability of the system

  • A reduction in response times and Network Licensee staff notification times to any CO incidents

  • The commitment of the project hosts, i.e. social housing providers, to continue to use the system at the end of the trial. The quality of the householder experience (from feedback).

  • The reduction in CO2 emissions from reduced travel as a result of elimination of false callouts