Introduction: The Gas Networks have a very limited understanding of the impacts associated with some customer groups and the ability to receive the gas we transport i.e. customers from diverse minority ethnic, culture and faith communities; as well as generational considerations. Cadent want to improve our situational awareness for these customers and so we can help to keep the energy flowing.

Objectives: Identify groups by comparing regional variability & demographics against Cadent research to determine under-represented groups. Focus groups will then be completed to explore concerns, challenges, expectations & perceptions.